Joan Ndirangu

Head of Business Development at Shukran

BIO

Joan Ndirangu serves as the Head of Business Development at Shukran, a leading digital tipping platform tailored to Kenya’s hospitality industry. In this strategic role, Joan oversees partnerships with hotels, lodges, and resorts, driving platform adoption, revenue growth, and market expansion across diverse hospitality segments. With expertise in sales strategy and stakeholder engagement, she leads client outreach, pilot implementation, and onboarding, ensuring that hospitality operators realize measurable benefits like increased guest satisfaction and higher tip revenue. Joan works closely with cross-functional teams—product, marketing, and operations—to tailor Shukran’s solution to local market needs, including seamless integration with mobile money, multi-currency support, and analytics tools that help hotels track tipping performance. Her role is central to positioning Shukran not just as a tipping tool but as a broader staff motivation and revenue-enhancing platform